COSMO AI Strategy

Human-centered AI for Microsoft Business Applications

Our AI Strategy Vision
Transforming business through human-centered AI

Our AI strategy is human-centred, inspired by the belief that every person has the potential to be a hero – if we only believe in it and create the right framework conditions. It focuses on "why" and uses technology as a means to make a better working environment, inspiring customer experiences and sustainable business success possible. AI becomes the key to making reality lived from ideas, unlocking the full potential of teams and redesigning corporate cultures.

The digital world is turning fast. Technologies are developing rapidly, customer needs are constantly changing – and we want to play ahead. A thoughtful AI strategy is not just a Nice-to-have. It is a key factor to remain competitive in the long term, to make our internal processes more efficient and to offer our customers real added value.

Market Dynamics & Growth

The requirements in the market are high: quality, speed, cost-effectiveness and personal customer experiences have long been standard. But our differentiating power is created by artificial intelligence.

"With AI, companies are not just more digital, but more human, because they are customers-inside and employees-active in the centre. AI unfolds the potential of each individual and makes it possible for teams to become heroes of their own actions."

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Internal Efficiency

A cleverly implemented AI strategy fundamentally changes our internal culture. By automating routine activities, we create spaces for demanding, creative tasks.

"Learning, sharing knowledge and mutual inspiration are at the forefront. KI will thus become a reliable partner that overcomes data and system barriers, makes decisions on a solid basis of facts."

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Customer Benefit

Our customers are not passive recipients, but co-designers of their own success story. By gaining deep insights into their needs, goals and challenges with AI, we develop customized E2E solutions.

"We create customer experiences that are not only different but really better – more personal, inspiring and meaningful."

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Strategic Pillars

Holistic E2E Approach

We do not consider AI as an isolated tool, but as an integral part of our entire value chain. Thus we create end-to-end experiences that are not only more smooth but also more inspiring.

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Internal Competence Building

Our employees are the true heroes of our digital transformation. By empowering them to make use of AI technologies, we promote an environment of learning, development and creativity.

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Technological Excellence

We rely on robust, flexible and secure AI infrastructures that adapt dynamically to changes in the market. Technology is never an end in itself, but a means to strengthen people and meet customer needs.

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Data-driven Decision-making

With the help of AI-based analytics, we transfer data into understandable insights. So we make decisions on a solid basis, act more secure and faster and build confidence in our actions.

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Sustainable Innovation Culture

Our AI strategy is alive and learning. It promotes an open, experimental culture in which pilot projects, new ideas and continuous learning are on the agenda. Thus, we remain at the top of the technology, while at the same time we have our own transformation experiences incorporated into consulting concepts.

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Responsible Use (Governance & Ethics)

We act responsibly, adhere to privacy standards, ethical principles and compliance rules. This creates trust, security and integrity in all AI applications. Because only if we use technology with respect for people, we can be successful, inspiring and future-oriented in the long term.

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Investment in the Future

Technology is not a magic potion – it opens doors, but we have to go through ourselves. This is why our AI strategy is not a unique project, but a continuous process. We invest not only in technology, but mainly in our people, their ways of thinking and their progress.

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Strategy Implementation Framework

Analysis & Goal Definition
Define your vision and analyze your current position

Key Activities

  • Market Analysis (SWOT, PESTLE)
  • Stakeholder Needs Assessment
  • Vision/Mission Formulation
  • Values & Ethical Guidelines
Phase 1 Progress94% Complete

From Our AI Strategy

Market dynamics & competitive pressure

"The requirements in the market are high: quality, speed, cost-effectiveness and personal customer experiences have long been standard. But our differentiating power is created by artificial intelligence, which goes far beyond the pure automation of processes."

Internal efficiency

"By automating routine activities, we create spaces for demanding, creative tasks – the foundations for real heroic trips in everyday work."