Customer Benefit

Creating inspiring customer experiences through AI

Customer Benefit
Co-designing success stories with our customers

Our customers are not passive recipients, but co-designers of their own success story. By gaining deep insights into their needs, goals and challenges with AI, we develop customized E2E solutions that inspire.

We create customer experiences that are not only different but really better – more personal, inspiring and meaningful. We do not see AI as a technology, but as a way to make our customers' everyday lives easier, more productive and more enjoyable.

Our AI strategy is not about us, but about our customers. We put them at the center of all our considerations and use AI to create solutions that really make a difference in their lives and businesses.

Personalization Strategy
Creating tailored experiences with AI

Personalization Approaches

  • AI-driven customer insights

    Using AI to analyze customer data and behavior to gain deeper understanding of their needs and preferences.

  • Adaptive user interfaces

    Creating interfaces in Microsoft Business Applications that adapt to individual user preferences and work patterns.

  • Contextual recommendations

    Providing intelligent suggestions and recommendations based on the user's context and goals.

  • Predictive customer service

    Anticipating customer needs and proactively addressing them before they become issues.

Strategic Insight

"We create customer experiences that are not only different but really better – more personal, inspiring and meaningful. We do not see AI as a technology, but as a way to make our customers' everyday lives easier, more productive and more enjoyable."

Key Takeaways

Co-Design Approach

Customers are active co-designers of their success stories, not passive recipients of solutions.

Better Experiences

We create experiences that are not just different, but truly better—more personal, inspiring, and meaningful.

Customer-Centric

Our AI strategy puts customers at the center of all considerations, focusing on their needs and goals.

Meaningful Solutions

We use AI to create solutions that make a real difference in customers' lives and businesses.

Implementation Progress
Personalization Strategy75% Complete
Co-Creation Framework60% Complete
Experience Design65% Complete
Customer Feedback Loop85% Complete
Overall Progress71%